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Collection strategies Our experts will examine your book and, in partnership with our clients, devise appropriate collection strategies. At this point, payment rates are negotiated depending on: • Age of the book • Rand value of the debt/number of debtors • Recovery strategy Our rates are extremely competitive. Outbound Call Centre Our call centre team are professional and motivated. We understand that a bad debt is still a customer and our methods are polite yet persistent. Over 70% of our collections are amicably resolved at the Call Centre. Inbound Call Centre Our high capacity inbound call centre deals with all communication from debtors by monitoring responses, negotiating payment plans and dealing with enquiries. BPO Centre The BPO centre provides centralised administrative support for the agents, leaving them to focus on the task of recoveries. All automated communications such as letters, faxes and SMS are sent from the BPO Centre. Tracing Services Our tracing team has access to a variety of databases and information sources which allows us to effectively trace companies and individuals. Our large and diverse client base means that we can often trace individuals through other accounts, eg: an untraceable tertiary institution debt may be traced through a cell phone contract or store card. Pre-legal and Legal Services Most of our collections are resolved at the Call Centre. In the case where legal intervention is required, our legal department works closely with the team to provide professional legal services. As a customer, you don't pay any additional fees for legal advice. Only disbursements such as revenue stamps and sheriff fees are charged. 24 hour reporting Our internet based system allows you the customer to log in at any time to monitor the real time progress of your recoveries. In addition, we provide regular monthly progress reports. |
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